Home
What needs your attention across OrderChess, most urgent first.
Overview
Your customers at a glance.
Needs attention
Busiest shops (last 30 days)
Platform
Customers
Every shop on OrderChess. Click a shop to see and change its details.
| Shop | Status | Trial / term ends | Owner | Orders (30 days) | Last order |
|---|
No shops yet. Create the first one with “New shop”.
Add-ons by shop
Which shops use which add-ons, and anything waiting on a step. Click a shop to change it.
| Shop | Orders | 🤖 AI assistant | 💳 Pay online | 📞 Phone AI | 🚚 Drivers |
|---|
Quotes
Price a plan for a prospect or customer, check the margin, then email it or download the PDF.
| Quote | Customer | Plan and term | Monthly | Margin | Status | Actions |
|---|
Prices excl. GST. Margins and costs are for Cloud110 only and never appear on the PDF or email.
1Who is it for?
2Ordering platform plan
Add-ons
3Other Cloud110 services optional
Custom items
4Size
5Term and discounts
One-off items
6Notes, validity and payment
💵 Cloud110 payments (Stripe)
Customers pay quotes online into Cloud110's own Stripe account: the platform, other services, deposits. Use a restricted key from Stripe (Developers → API keys → Create restricted key) with Checkout Sessions: Write, Refunds: Write and Webhook Endpoints: Write. It's tested, stored encrypted and never shown again; payment confirmations are set up in Stripe for you. Use a test key (rk_test_…) on staging, and your live key only on production.
✉️ Email
Sends quotes (with the PDF attached) and password-reset links. Use your mail provider's SMTP details, or a Resend API key. Passwords and keys are stored encrypted and never shown again.
Send a test
Pricing & costs
The price book quotes are built from, and Cloud110's cost to serve. Prices excl. GST in dollars. Costs are estimates: replace them with real figures from your bills (hosting, WhatsApp, AI, voice, card fees, support time). Saved quotes keep the prices they were made with.
Plans
| Name | $ a month | Includes |
|---|
Add-ons
| Name | $ a month | Included in |
|---|
AI credits
How AI is explained to shops: enquiries for the WhatsApp assistant (one customer chat using AI, counted once a day) and calls for the receptionist (minutes ÷ average call). Each month includes an allowance; top-up packs are used after it and carry over. Cost and margin use the AI and voice costs below.
AI enquiry packs
| Enquiries | Price $ | Our cost | Margin |
|---|
Call minute packs
| Minutes | Price $ | Our cost | Margin |
|---|
Other Cloud110 services
Services you quote with or without the ordering platform. Monthly ones join the subscription; one-off and hourly ones are charged once.
| Service | Charged | Price $ | Cloud110 cost $ | Margin |
|---|
One-off items
| Name | Price $ | Cloud110 cost $ | On new quotes |
|---|
Term discounts
| Months | Label | % off, paid upfront | % off, billed monthly |
|---|
Multi-location discounts
| From locations | % off |
|---|
Guard rails
Cost to serve (per location, per month unless said)
Versions & features
v–Each product module has its own version and a short feature list.
| Variant | Version | Shops | Included | Optional features & add-ons |
|---|
Product development
QA & Security
Production readiness, every finding from QA and security audits with the release that fixed it, and the reports.
| ID | Severity | Area | Finding | Status | Fixed in |
|---|
System status
Platform health, incidents, uptime history, operational events and maintenance. Internal only: nothing here is public until an admin publishes it.
Off by default. When on, the status page shows only incidents and updates you approved and published. Automatic checks, internal notes, events and maintenance never appear there by themselves.
Every 5 minutes: the public address through Cloudflare and the load balancer, the TLS certificate, the load balancer pool, this server, the database, background jobs, WhatsApp, email, payments, AI, printing and every shop. Switching this off leaves a gap in the history, shown as no data.
Infrastructure
Load, resources and headroom of the production servers and database, for scaling decisions, reviews and benchmarks. Separate from System status: nothing here changes a service's status, opens an incident or alerts anyone.
Errors
Errors grouped by kind: the same exception at the same place in the code. A new kind raises an alert (email and phone). Resolve one when it's fixed; it alerts again if it comes back.
Emergency switches
Turn a part of OrderChess off for every shop at once, without a deploy: during a provider outage, a bad release or maintenance. Each change is recorded in System status and sent as an alert. Takes effect within a few seconds.
Platform overview
Internal: technical logs, shop diagnostics, security events and investigations. Personal details and secrets are masked before anything is stored.
Demo requests
Prospects who asked for a demo on the public demo page. Send each a private link to the hands-on demo; links expire on their own.
Make a link for someone you met
Payment requests
Ask a shop to pay Cloud110 online: plans, add-ons, renewals, setup or any other service. They pay on Cloud110's secure page (card, Apple Pay or Google Pay); a request that covers months extends their subscription when it's paid.
New payment request
| Item | Qty | Price (ex GST) | Line |
|---|
No lines yet: add from the price book or a custom line.
⇄ Provider failover & reliability
A second provider for the AI agent, the AI receptionist and email, used automatically when the main one has a temporary problem (no answer, connection errors, overloaded, rate limited). Settings and key problems never fail over: they need fixing. Failover stays off until the second provider passes a check.
🤖 AI service (for the AI WhatsApp agent add-on)
One key for all shops. It's tested with a tiny real request, stored encrypted and never shown again. Shop owners have nothing to set up; they only switch the agent on or off.
📞 Voice service (for the AI phone receptionist add-on)
Vapi runs the phone line, speech and conversation; OrderChess supplies the menu, prices and places orders. Use the Private API key from the Vapi dashboard. Without it, shops with the add-on can still make test calls in the browser.
💬 Shared trial WhatsApp number
One Cloud110 WhatsApp number that trial shops share until their own number is connected. Each shop's QR code opens WhatsApp with the shop's code typed, so the bot knows which shop it is. Set it up once in Meta's WhatsApp Manager with the webhook pointing at this site.
💳 Online payments
🛡️ Two-step sign-in
Loading…
🔑 Admin password
Changes the password for this admin portal and signs out everywhere else. At least 12 characters.